SPCWD Official Website | Transparency Seal

Transparency Seal

I. Agency Mandate, Vision, Mission Statement and List of Officials
- Agency Mandate, Vision, Mission Statement
- List of Officials
II. Annual Financial Reports
- Financial Statement 2024
- Financial Statement 2023
- Financial Statement 2022
- Financial Statement 2021
- Financial Statement 2020
III. Approved Budget
- Approved Budget 2025
- Approved Budget 2024
- Approved Budget 2023
- Approved Budget 2022
- Approved Budget 2021
- COB 2025 DBM FORMS
- COB 2024 DBM FORMS
IV. Projects and Programs
- Projects and Programs 2019
- Projects and Programs as of September 2019
V. Annual Procurement Plan
- Annual Procurement Plan (APP) Non-CSE for FY 2025
- Agency Procurement Compliance and Performance Indicator (APCPI) for FY 2024
- Revised Annual Procurement Plan (APP) Covering January to December 2025
- Supplemental Annual Procurement Plan for July to December 2024
- Annual Procurement Plan (APP) Covering January to December 2025 with Obligated CAPEX 2024, Obligated Infrastructure 2024, Obligated Semi-Expendables 2024
- Procurement Monitoring Report (for 2nd Sem) July - December 2024
- Certification of Exception from Early Procurement Activities 2024
- INDICATIVE ANNUAL PROCUREMENT PLAN NON-CSE FY 2025
- Procurement Monitoring Report (for 1st Sem) January - June 2024
- Supplemental Annual Procurement Plan for January to June 2024
- ANNUAL PROCUREMENT PLAN-COMMON-USE SUPPLIES AND EQUIPMENT (APP-CSE) 2025 FORM - Other Items
- ANNUAL PROCUREMENT PLAN-COMMON-USE SUPPLIES AND EQUIPMENT (APP-CSE) 2025 FORM
- Agency Procurement Compliance and Performance Indicator FY 2023
- Annual Procurement Plan (APP) Non-CSE for CY 2024
- Revised Annual Procurement Plan (APP) Covering January to December 2024
- Certification of Exception from Early Procurement Activities 2023
- Annual Procurement Plan (APP) Covering January to December 2024 with Obligated CAPEX 2023, Obligated Infrastructure 2023, and Obligated Semi-Expendables 2023
- Procurement Monitoring Report (for 2nd Sem) July-December 2023
- APP-CSE 2024 Form - Other Items
- Annual Procurement Plan Covering July to December 2023 with Obligated Capex 2023, Obligated Infrastructure 2023, & Obligated Semi-Expendables 2023
- INDICATIVE ANNUAL PROCUREMENT PLAN NON-CSE (APP NON-CSE) FY 2024
- ANNUAL PROCUREMENT PLAN - COMMON - USE SUPPLIES AND EQUIPMENT (APP-CSE) FY 2024
- Certification of Exception from Early Procurement Activities 2022
- Supplemental Annual Procurement Plan CY 2023
- Procurement Monitoring Report January-June 2023
- Agency Procurement Compliance and Performance Indicator FY 2022
- Annual Procurement Plan (APP Non-CSE) 2023
- Annual Procurement Plan for C.Y. 2023 with Obligated Capex 2022, Obligated Infrastructure 2022, Obligated Semi-Expendables for 2022
- Procurement Monitoring Report July - December 2022
- ANNUAL PROCUREMENT PLAN - COMMON - USE SUPPLIES AND EQUIPMENT (APP-CSE) FY 2023
- Indicative Annual Procurement Plan (APP Non-CSE) 2023
- Annual Procurement Plan covering July to December 2022 and Obligated CAPEX 2021
- Procurement Monitoring Report January - June 2022
- Annual Procurement Plan (APP Non-CSE) 2022
- Certification of Exception from Early Procurement Activities
- Annual Procurement Plan for CY 2022 Covering Budget January to December 2022
- Annual Procurement Plan (APP Non-CSE) 2021
- Indicative FY 2022 Annual Procurement Plan Non-CSE
- COMMON - USE SUPPLIES AND EQUIPMENT (APP-CSE) APP-CSE 2022
- Annual Procurement Plan (APP) covering July to December 2021 and Obligated CAPEX 2020
- Procurement Monitoring Report January-June 2021
- Indicative FY 2021 Annual Procurement Plan Non-CSE
- Annual Procurement Plan - Common Supplies and Equipment 2021
- Amended Annual Procurement Plan for CY 2021 and Obligated CAPEX 2020
VI. QMS Documents and Certification
- ISO 9001:2015 Certificate
- CSC PRIME-HRM BRONZE AWARD
- CSC PRIME-HRM LEVEL II ACCREDITATION
- Approved Quality Manual
- Procedures & Work Instructions Manual (PWIM)
- Operations Manual and Procedures and Work Instructions
  - * Table of Contents
  - * Board Approval of SPCWD Operations Manual
  - * Operation Manual
  - * Procedures and Work Instructions
VII. System of Ranking of Delivery Units and Individuals
- System of Ranking of Delivery Units 2023
- System of Ranking of Delivery Units 2022
- System of Ranking of Delivery Units 2021
- System of Ranking of Delivery Units 2020
VIII. SALN, Agency Review and Compliance Procedure of Statements and Financial Disclosures
- SALN 2024
- SALN 2024 GUIDELINES
- SALN 2023
- SALN 2023 GUIDELINES
- SALN 2022
- SALN 2022 GUIDELINES
- SALN 2021
- SALN 2021 GUIDELINES
- SALN 2020
- SALN 2020 GUIDELINES
IX. Freedom Of Information
- FOI Certificate of Compliance FY 2023
- FOI People's Manual
- FOI One-Page Manual
- FOI Reports
- FOI Request Feedback Form
- eFOI
X. ARTA
- CITIZEN'S CHARTER
  - Citizen's Charter Manual updated as of 2025
- CERTIFICATE OF COMPLIANCE
  - Certificate of Compliance 2025
- REENGINEERING MANUAL
- ZERO BACKLOG
  - Zero Backlog CSD
  - Zero Backlog LAB
  - Zero Backlog Certification
- CLIENT SATISFACTION REPORT
XI. MFO - STO - GASS
- MFO 2021
- MFO - STO - GASS 2020
XII. Report on Ageing Unliquidated Cash Advance
- Ageing Unliquidated Cash Advance 2017
XIII. BUR-BPAR
XIV. PHILGEPS LETTER OF EXPLANATION
- JANUARY 2022

Transparency Seal

Privacy Consent

In submitting this form, I agree to my details being used for improving the quality of service of San Pablo City Water District. I understand my data will be held securely and will not be distributed to third parties. I have a right to change or access my information. I understand that when this information is no longer required for this purpose, official procedure will be followed to dispose of my data.

SAN PABLO CITY WATER DISTRICT

CUSTOMER SATISFACTION FEEDBACK FORM

This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option not to answer this form.

Client Type:
Citizen Business Government (Employee or another agency)

Date

Sex:*
Male Female

Age:

Province*

City/Municipality*

Barangay*

Service Availed:*

INSTRUCTIONS: Part I. Lagyan ng tsek (✓) ang iyong sagot sa mga sumusunod na katanungan tungkol sa Citizen's Charter (CC). Ito ay isang opisyal na dokumento na naglalaman ng mga serbisyo sa isang ahensya/opisina ng gobyerno, makikita rito ang mga kinakailangan na dokumento (requirements), bayarin (fees), at bilang ng oras ng mga proseso (processing times).

CC1

Alin sa mga sumusunod ang naglalarawan sa iyong kaalaman sa CC?

1. Alam ko ang CC atnakita ko ito sanapuntahang opisina

2. Alam ko kung ano ang CC pero hindi ko ito nakita sa opisinang ito.

3. Nalaman ko ang tungkol sa CC noong makita ko ang nasa opisinang ito.

4. Hindi ko alam kung ano ang CC at hindi ko ito nakita/nakikita sa opisinang ito

CC2

Kung may kamalayan tungkol sa CC (sumagot ng 1-3 sa CC1), ang CC ng opisinang ito ay...?

1. Madaling makita

2. Medyo madaling makita

3. Mahirap makita

4. Hindi Nakikita

5. N/A

CC3

Kung may kamalayan tungkol sa CC (sumagot ng 1-3 sa CC1), paano nakatulong ang CC sa iyong transaksyon?

1. Malaki ang naitulong

2. Medyo nakatulong

3. Hindi Nakatulong

4. N/A

INSTRUCTIONS: Part II. Para sa SQD 0-8, lagyan ng tsek (✓) ang naglalarawan sa iyong sagot.

	Hindi Sumasang-ayon (Disagree)	Lubos na Hindi Sumasang-ayon (Strongly Disagree)	Neutral (Neither Agree nor Disagree)	Sumasang-ayon (Agree)	Lubos na Sumasang-ayon (Strongly Agree)	Wala sa Nabanggit (Not Applicable)
SQD0. Nasiyahan ako sa serbisyong aking natanggap sa opisinang ito. I am satisfied with the service that I availed.
SQD1. Gumugol ako ng makatwirang dami ng oras para sa aking transaksyon. I spent a reasonable amount of time for my transaction.
SQD2. Ang opisinang ito ay sumusunod sa mga kinakailangang dokumento at mga hakbang batay sa impormasyong ibinigay. The office followed the transaction requirements and steps based on the information provided.
SQD3. Ang mga hakbang sa pagproseso, kasama na ang pagbabayad ay madali at simple lamang. The steps (including payment) I needed to do for my transaction were easy and simple.
SQD4. Mabilis at madali akong nakahanap ng impormasyon tungkol sa aking transaksyon mula sa opisina o sa website nito. I easily found information about my transaction from the office or its website.
SQD5. Nagbayad ako ng makatwirang halaga para sa aking transaksyon. I paid a reasonable amount of fees for my transaction
SQD6. Pakiramdam ko ay patas sa lahat o "walang palakasan" sa aking transaksyon. I feel the office was fair to everyone, or "walang palakasan" during my transaction.
SQD7. Magalang na pakikitungo ang ipinakita ng mga kawani ng SPCWD at (kung sakaling humingi ako ng tulong), alam ko na sila ay handing tumulong sa akin. I was treated courteously by the staff of SPCWD, and (If I asked for help), the staff was helpful.
SQD8. Nakuha ko ang kinakailangan ko mula sa opisinang ito, kung tinanggihan man, ito ay sapat na naipaliwanag sa akin. I got what I needed from the government office, or (if denied), the denial of request was sufficiently explained to me.

Part III. lagyan ng tsek (✓) ang naglalarawan sa iyong sagot.

	Hindi Sumasang-ayon (Disagree)	Lubos na Hindi Sumasang-ayon (Strongly Disagree)	Neutral (Neither Agree nor Disagree)	Sumasang-ayon (Agree)	Lubos na Sumasang-ayon (Strongly Agree)	Wala sa Nabanggit (Not Applicable)
1. Ang kalidad ng tubig na sinusupply ng SPCWD ay malinis, malinaw at mabuti ang lasa.
2. Sapat ang presyur ng tubig sa aming lugar.
3. Ang mga metro ay maayos at dumaan sa tamang kalibrasyon.
4. Ang halaga ng tubig ay nasa tamang halaga lamang.
5. Ang aming mga reklamo at hinaing o kahiligan ay mabilis na natutuganan at ipinapaliwanag ng maayos.
6. Responsable at mapapagkatiwalaan ang mga taga-basa ng metro at tubero sa aming lugar.
7. Magagalang at laging nakaagapay sa aming pangangailangan ang mga kawani ng SPCWD.

Part IV. Maglagay ng inyong mungkahi/suhestiyon upang mas mapabuti pa namin ang aming serbisyo (optional):

Email address (optional):

MARAMING SALAMT PO!

CSD-030-0

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CUSTOMER SATISFACTION FEEDBACK FORM

SAN PABLO CITY WATER DISTRICT

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